FAQ
How can I place an order?
Find the product you like. Choose your size & add to basket. Then choose whether you want to continue shopping or proceed to checkout.
What are the different payment options?
We offer many payment options: Visa, Mastercard, American Express, Maestro, Bancontact, iDEAL, Shop Pay, Apple Pay and Google Pay.
Are there any additional charges to my order?
Depending on the shipping method selected, a fee may be charged depending on your location. Our shipping rates are stated on our checkout page. Shipping in the Benelux is free for purchases over €130. If you live close by, you can also choose to pick up your order in our 2 stores.
Can I change or cancel my order?
Yes, orders can be changed or canceled if the order has not left our store yet. Contact online@monar.be if you wish to change or cancel your order.
When can I expect my order to arrive?
Online orders are shipped on Monday & Thursday afternoons. Once our carrier has received your parcel, they try to deliver it the next working day in Belgium. You can follow the status of your parcel with Track & Trace using your tracking code. The delivery periods for Standard International shipments are indicative and vary between 2 and 10 workdays.
Can I track my order?
Yes, as soon as your order is handed over to GLS, you will receive an email with track & trace information.
I haven’t received my package yet.
98% of national shipments are delivered within 5 days. Please allow some time for your order to arrive at its destination. If your order is stuck, or something looks abnormal on your Track & Trace page, please contact us at online@monar.be or contact GLS.
An item is missing from my order/I have received the wrong item.
Contact online@monar.be as soon as you receive your order so we can help you in the best way possible.
Can I return/exchange an item?
You can always return/exchange an item up to 14 days after receiving your order. The product(s) must be returned in their original, unworn condition. Check our full Shipping, Pickup & Return Policy.
How can I return an item?
To initiate a return, please read our return guide.
Do you provide free return labels?
No, shipping costs for returning/exchanging an item are paid by the customer.
Do I get my money back when I return something?
After we've received your return, the refund for the paid amount will be deposited into your bank or credit card account within 7 working days. If you return your online order in one of our stores, the refund will be made in the same way.
How can I contact Monar?
Fill in the contact form on the website or email us directly at online@monar.be.
IN-STORE RETURN POLICY
Can I return/exchange an item?
You can return/exchange your NON-DISCOUNTED product(s) up to 7 days after your purchase. The product(s) must be returned in their original, unworn condition. Discounted products cannot be returned or exchanged.
How can I return an item?
Go to the store where you initially bought your product(s). Ask our staff to help you exchange/return your product(s).
Do I get my money back when I return something?
If you return an item purchased from our physical store, you will receive an in-store voucher corresponding to the amount of your purchase.