FAQ

How can I place an order?
Find the product you like. Choose your size & add to basket. Then choose whether you want to continue shopping or proceed to checkout.

What are the different payment options?
Bancontact, iDEAL, Visa, Apple Pay, Paypal, and Mastercard.

Are there any additional charges to my order?
For the shipment you pay a fee depending on your location. The shipping rates are stated on our checkout page. Shipping in the BENELUX is free for purchases over €130.

How can I contact Monar?
Fill in the contact form on the website or email us directly at online@monar.be.

Can I change or cancel my order?
Yes, orders can be changed or cancelled if the order has not left our store yet. Contact online@monar.be if you wish to cancel or change something.

When can I expect my order to arrive?
Online orders are shipped on Tuesday and Friday mornings. Once Bpost has received your parcel, they try to deliver it the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app using your barcode.  The delivery periods for Standard International shipments are indicative and vary between 2 and 10 workdays. 


Can I track my order?
Yes, as soon as your order is handed over to Bpost, you will receive an e-mail with track & trace information.

I haven’t received my package yet.
98% of national shipments are delivered within 5 days. Please allow some time for your order to arrive at its destination. If your order is stuck, or something looks abnormal on your Track & Trace page, please contact us at online@monar.be or contact Bpost.

An item is missing from my order/I have received the wrong item.
Contact online@monar.be as soon as possible so we can help you in the best way possible.

Can I return/exchange an item?
You can always return/exchange an item up to 14 days after receiving your order. The product(s) must be returned in their original, unworn condition.


How can I return an item?
Always announce your return by email at online@monar.be. Send the item(s) in its original packaging to the return address mentioned on the return form. Insert the correctly-filled-in return form in your package. 
You can also pass by our store to return/exchange your items.
Who pays for shipping when an item is returned/exchanged?
Shipping costs for returning/exchanging an item are paid by the customer.

Do I get my money back when I return something?
After we've received your return package, the refund for the paid amount will be deposited into your bank or credit card account within 7 working days. 
If you return your online order in one of our stores, the refund will be made in the same way.
 
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IN-STORE POLICY
 
Can I return/exchange an item?
You can return/exchange your NON-DISCOUNTED product(s) up to 5 days after your purchase. 
The product(s) must be returned in their original, unworn condition.
Discounted products cannot be returned or exchanged.
 
How can I return an item?
Go to the store where you initially bought your product(s). Ask our staff to help you exchange/return your product(s).
 
Do I get my money back when I return something?
Our in-store policy is that if you wish to return a product, you will receive an in-store voucher corresponding to the amount of your purchase.