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Online orders are shipped on Tuesday mornings and Friday mornings. The delivery period is +/- 4 working days. International deliveries can take up to 7 working days, depending on the courier in the country where the package is sent to.
For the shipment you pay a fee depending on your location. The shipping rates are stated on our check-out page.

Shipping in the Benelux is free for purchases above €130! On the check-out page you can also select the option to pick up your order in store. In this case you will receive an e-mail confirming when your order is ready to be picked up at our store.

You can exchange or return items within 14 days of receipt. Send an e-mail, mentioning your order number, to online@monar.be to announce your return. Return costs are always paid by the customer. Mail the package to the following address: Everdijstraat 35, 2000 Antwerp, Belgium. Please include the filled in return form. As soon as we have received the package, you will receive a refund for the amount paid within 7-14 working days (ex. shipment costs). You can also return/exchange items in store. In this case the refund will be made in the same way.

Our return/exchange service only applies to articles returned within 14 days of receipt; which have a label attached; in original undamaged packaging; unworn/unwashed; without wear traces; sufficiently franked. Please don’t keep our articles in smoke-filled rooms, in the kitchen or in the proximity of pets.

What are the different payment options?

Bancontact, iDEAL, Visa, Apple Pay, Paypal, and Mastercard.

Are there any additional charges to my order?

For the shipment you pay a fee depending on your location. The shipping rates are stated on our check-out page.

When can I expect my order to arrive?

Online orders are shipped on Tuesday mornings and Friday mornings. The delivery period is +/- 4 working days. International deliveries can take up to 7 working days, depending on the courier in the country where the package is sent to. You will receive an e-mail with track & trace information from DPD as soon as your order left our store.

Can I return an item?

Yes, you can always return an item up to 14 days after delivery.
More info about our return policy can be found here.

Can I change or cancel my order?

Yes, orders can be changed or cancelled if the order has not left our store yet. Contact online@monar.be if you wish to cancel or change something.

Read more FAQ's here